Please read these Terms & Conditions carefully before using menu888's services. This document outlines the rights, responsibilities, and rules governing all members' use of the menu888 platform in Malaysia.
Menu888's Commitment
The menu888 Terms & Conditions are built on six core principles that ensure a fair, secure and transparent experience for all members in Malaysia.
Only Malaysian citizens or permanent residents aged 18 and above are eligible to register. Only one account per individual is permitted. Accurate registration details are required to ensure smooth deposit and withdrawal processing.
All deposits and withdrawals are processed through legitimate Malaysian payment methods – Touch 'n Go eWallet, DuitNow, GrabPay, Boost, ShopeePay, and FPX. No hidden fees. Minimum and maximum limits are clearly stated within the platform.
All menu888 promotions and bonuses have clearly stated rollover requirements, validity periods, and eligibility criteria — with no confusing language. What you see is what you get, with no hidden terms.
Members' personal data is protected with 256-bit SSL encryption and will not be shared with any third party without consent, except where required by law. Our Privacy Policy forms part of these Terms & Conditions.
All betting and game outcomes are determined using verified data and RNG. Any disputes are resolved in accordance with transparent procedures. menu888 reserves the right to void bets involving technical faults or inaccurate information.
Menu888 is committed to promoting responsible gaming. Deposit limit, loss limit, and self-exclusion management tools are available to all members. Players under the age of 18 are strictly prohibited from using this platform.
In these Terms & Conditions, the following words and phrases carry the meanings stated below unless the context requires otherwise:
To register and use menu888's services, you must meet all of the following eligibility requirements:
You must be at least 18 years old at the time of registration. menu888 takes seriously its responsibility to ensure minors do not access this platform. Proof of age may be requested at any time, and failure to provide satisfactory proof may result in account suspension.
Each individual, IP address, phone number, email address, banking details and residential address is only eligible for one menu888 account. Opening more than one account ("multi-accounting") is a serious violation that may result in the closure of all associated accounts and the forfeiture of balances and bonuses.
You are required to provide accurate, current and complete information during registration, including your full name, an active Malaysian phone number, email address and banking details. Providing false or misleading information is a violation of these Terms.
Menu888 staff, their immediate family members, and any party with access to internal operational information are prohibited from registering as members or using the platform's betting services.
As a menu888 member, you are fully responsible for your account. Please take note of the following:
You are responsible for keeping your account password confidential. menu888 will never ask for your password via email, WhatsApp, or LiveChat at any time. If you suspect your account has been compromised, contact our support team immediately.
You are responsible for all activity that takes place on your account. Any bet, deposit, or withdrawal made through a valid login is the account holder's responsibility, regardless of whether the action was carried out by the account holder or any other party with access.
Menu888 reserves the right to request identity verification (Know Your Customer / KYC) at any time, particularly for withdrawals exceeding certain limits. Required documents may include a copy of your identity card (MyKad), proof of address and proof of ownership of the payment method used. Failure to provide the required documents within the specified timeframe may result in the withdrawal being placed on hold.
An account showing no login or transaction activity for 12 consecutive months will be considered inactive. A monthly maintenance fee of RM10 may be applied to inactive accounts that still carry a balance. menu888 will send an email notification before any such charge is imposed.
Menu888 accepts deposits via the following Malaysian payment methods only:
The standard daily deposit limit is RM20,000 per account. This limit may vary by VIP tier and can be adjusted upon request through customer support for VIP Gold members and above.
The minimum withdrawal is RM50 per transaction. Withdrawals are processed within 3–15 minutes for accounts that have completed KYC verification. Additional verification may be required for withdrawals exceeding RM5,000 in a single day for security purposes.
Deposits may only be made using a payment method registered in your own name. menu888 does not accept third-party deposits. If there is a mismatch between the menu888 account holder's name and the payment method owner's name, withdrawals may be held pending identity verification.
All bonuses and promotions offered by menu888 are subject to the following conditions, in addition to any specific terms stated in each individual offer:
The menu888 Welcome Bonus is available to new members registering for the first time only. Each individual, phone number, email address, and banking detail is eligible for one Welcome Bonus claim only. Attempting to claim the Welcome Bonus more than once using different information constitutes fraud and will result in account closure.
The rollover is calculated based on the total deposit plus bonus amount, multiplied by the stated rollover requirement. Example: Deposit RM100 + Bonus RM100 = RM200. A rollover of 8x means you must place bets totalling RM200 × 8 = RM1,600 before you can withdraw your bonus funds. Only bets that meet the minimum qualifying odds will count towards the rollover.
Menu888 offers periodic promotions whose terms are stated separately. These promotions may be withdrawn or modified at any time without prior notice, unless stated otherwise. Members who have already activated an active promotion will not be affected by changes made during that promotion period.
The menu888 Sports Betting section covers more than 30 sports, including football (Malaysia Super League, EPL, UCL), badminton, cricket (IPL, T20 World Cup), e-sports and more. The following rules apply:
All bets are final once the bet slip is confirmed and a reference number has been issued. Bets cannot be cancelled or amended after confirmation, except in cases of verifiable system failure or technical error.
Official results recognised by the relevant sporting body are used to determine bet outcomes. For football betting, the full 90 minutes of regulation time (including injury time) applies unless otherwise stated. Extra time and penalty shootouts are excluded unless the relevant market specifically includes them.
If a match is suspended and not resumed within 24 hours of the scheduled start time, all bets will be fully refunded. For cricket, if a match is reduced in overs under the Duckworth-Lewis-Stern (DLS) method, the official ICC result will be applied.
In-play betting is subject to the odds active at the time the bet is placed. menu888 reserves the right to temporarily suspend in-play markets during broadcast disruptions or data instability. Bets confirmed prior to any suspension remain valid.
Live Casino games and slots at menu888 use certified RNG technology and live broadcast systems from licensed casino studios. The following rules apply to all casino games:
All slots use an RNG independently audited to ensure fairness. Live Casino games use real physical equipment (cards, roulette wheels, dice) monitored via high-resolution cameras. The RTP (Return to Player) for each slot is available within the respective game information.
If a casino game is interrupted due to a technical fault, menu888 will use server records to determine a fair outcome. Where a result cannot be conclusively determined, the bet will be fully refunded. menu888 is not responsible for any loss of internet connection on the player's end.
Every Live Casino table and slot game has minimum and maximum bet limits displayed within the game interface. These limits are subject to change from time to time. VIP members may qualify for higher limits based on their membership tier.
Menu888 expects all members to conduct themselves in a manner that is respectful toward the platform, its staff, and other members. The following behaviour is strictly prohibited:
Violation of any of the above rules may result in immediate account suspension, forfeiture of balances and bonuses, and where applicable, a report to the relevant legal authorities.
Menu888 respects the privacy of all members and is committed to protecting your personal data in accordance with applicable laws in Malaysia. Please read Privacy Policy in full to understand how your data is collected, used, and protected.
Menu888 collects personal data necessary for the provision of its services, including name, phone number, email address, banking information, and transaction history. This data is used for account management, transaction processing, identity verification, and legal compliance.
All personal data is encrypted using 256-bit SSL. Access to member data is restricted to authorised personnel only. We do not sell members' personal data to third parties for marketing purposes.
Account and transaction data is retained for a minimum of 7 years after account closure, in accordance with Malaysian legal requirements. You may request access to or deletion of your personal data through customer support, subject to applicable legal retention requirements.
Menu888 is committed to fostering a healthy and responsible gaming environment. We believe that online betting and gaming are enjoyable forms of entertainment when approached in the right way.
All menu888 members have access to the following self-management tools through their account settings:
If you or someone you know is experiencing problems with gambling, the following resources are available:
Menu888 provides its services on an "as is" basis and makes no guarantee that the platform will operate without interruption or error at all times. However, we will make every effort to ensure the platform's availability and reliability.
Menu888 is not liable for losses arising from service disruptions caused by factors beyond our control, including internet infrastructure failures, natural disasters, government actions, or third-party technical faults. In such cases, affected bets will be settled fairly in accordance with established procedures.
If odds are published incorrectly due to an obvious technical or human error, menu888 reserves the right to void the affected bets and refund the wagered amount. "Clearly incorrect odds" are defined as odds that deviate significantly from the reasonable market value at the time.
Menu888 reserves the right to suspend or close any member's account where there is reasonable cause to do so, including but not limited to:
Upon account closure, any remaining balance (after deducting bonuses with unmet rollover requirements) will be returned to the member within 5–10 business days via the registered payment method. If the closure results from confirmed fraud, the balance may be held pending investigation.
Menu888 reserves the right to modify these Terms & Conditions at any time. Members will be notified of material changes via email or in-platform notification at least 7 days before before changes take effect, unless the changes are immediately required for legal or security reasons.
Continued use of the menu888 platform after the effective date of any changes constitutes acceptance of the amended terms. If you do not agree with the changes, please stop using the platform and contact customer support to close your account.
The latest version of these Terms & Conditions is always available at menu888.best/terms-conditions, with the most recent update date displayed at the top of the document.
If you have any questions about these Terms & Conditions or need further clarification, please reach out to the menu888 support team through the following channels:
Our support team is fluent in Bahasa Malaysia and is ready to help you understand any part of these Terms & Conditions. We encourage members to ask questions before taking any action that may involve a policy query.
Reading Terms & Conditions may feel like a tedious task, but for an online betting platform like menu888, it is an important document that protects your rights as a member. Unlike the terms of other platforms, which are sometimes written in highly technical and confusing legal language, menu888 is committed to presenting this document in clear, straightforward language that Malaysian users can easily understand.
The most important things to know as a new member menu888 are the terms relating to bonuses and rollover. Many players become frustrated not because the platform has withheld winnings, but because they did not fully understand the rollover requirements that must be met before bonus funds can be withdrawn. menu888's Terms & Conditions document explains this clearly — rollover is calculated based on the total deposit plus bonus, multiplied by the stated rollover multiplier.
On the financial security front, menu888 holds member funds in segregated accounts, kept separate from the company's operating capital. This means your money remains safe regardless of the platform's financial circumstances. The same 256-bit SSL encryption used by Malaysian banking institutions ensures that your personal and financial information cannot be accessed by unauthorized parties.
For members betting on sports such as the Malaysia Super League or EPL, it is important to note that bet outcomes are based on the official match result. If a match is cancelled or postponed for more than 24 hours, the full stake will be refunded. This is an industry standard that menu888 fully upholds.
For Live Casino and slots enthusiasts, all games use certified RNG technology. Each slot's RTP (Return to Player) is available in the game information section — this helps you make a more informed decision about which games offer the best value. Live Casino uses real physical equipment monitored by cameras, so you can be confident that no manipulation takes place.
Menu888 also takes responsible gambling very seriously. We recognise that for some individuals, betting can become a significant problem. That is why we provide a range of self-management tools — deposit limits, loss limits, temporary time-outs and permanent self-exclusion. These tools are accessible directly from your account settings without needing to contact customer support.
One of the aspects of menu888's Terms & Conditions that members appreciate most is its clear deposit and withdrawal policy. All deposits via Touch 'n Go eWallet, DuitNow, GrabPay, Boost, ShopeePay, and FPX are processed instantly or within minutes. Withdrawals are typically completed within 3–15 minutes for verified accounts. No hidden charges, no unnecessary delays.
If any part of these Terms & Conditions is unclear or you need further clarification, the menu888 support team is available in Bahasa Melayu at any time via LiveChat or email. We believe that members who understand their rights and responsibilities are more satisfied and play more responsibly.
We also recommend reading menu888's other policy documents for a more complete understanding.